Why Verizon Sucks Ass

There is noone there to answer emails. And even though you login you can't contact them through email from the my account page. You have to go to another page outside of the login area and give your account and password information. But still any email is regard as though it did not come from you.

My name is Renae and I am eager to assist you with your inquiry upgrade 
eligibility.

If equipment is purchased at different times this will indicate the 
different eligibility dates for each handset. In addition to upgrade 
eligibility for wireless lines billed with monthly access of $49.99 or 
higher are eligible to upgrade annually. For wireless numbers billed at 
$9.99 they maintain standard 2 years upgrade.

I apologize for any inconvenience this may present and hope you 
understand our desire to protect and maintain the security of your 
account. 
According to our records, I do not show the account holder has added 
you 
as a contact on this account. At this time, I am unable to assist you 
with your request.  I apologize for any inconvenience this may cause.

The account holder may add your name as a contact by calling our 
Customer Service Department at 800-922-0204 or *611 (SEND) airtime free 
from 
the wireless phone. 

Once you have been added we will be able to assist you with your 
request to for eligibility information, the account holder will need to 
provide you with the billing system password so we will be able to 
process 
changes at your request. The password chosen by the account holder will 
need to be verified every time you make a request, including using our 
automated system for self serve options, such as making a payment, 
checking the minutes used or the account balance.

It was my pleasure to assist you today, Have a great day.


We appreciate you taking the time to contact us, and thank you for 
choosing Verizon Wireless.  Should you have any additional questions or 
concerns, please send a new e-mail from our website and include either 
the 
last four (4) digits of your Social Security Number or account password 
when submitting your inquiry for verification purposes. 

Sincerely, 

Renae
Verizon Wireless
Customer Service

Why do I want to waste minutes wireless or land line time when they could just answer my question?

Note the bold text. My question was about a flyer that has only one phone on our plan eligible for upgrade now. Even though it along with another are up for it in Dec. but the second along with the third, which eligible next year, can have the calling plan changed. And back to the bold um, we are on a two year upgrade plan not a one year one. And I looked turns out we ain't using 1400 minutes a month and that 1400 famliy share II plan is longer offered anyway.