Tech Support

Ok kiddies here is the thing. The computer is not lost. They know what is wrong and are waiting until they have a fix for it. Most likely they are waiting for replacement parts. You will then get a letter despite all your info being missing that will tell all about how value you as customer and such and such.

When they get the part or fix. You will most likely be put in a long waiting line of other people with the same problem in the order your computer was received.