Thursday, May 29, 2008

Comcast Does, What Now?

Hackers take over Comcast portal for several hours

The front page of Comcast.net went down shortly before 11 p.m. EDT Wednesday and was replaced with a note saying the hackers had "RoXed" Comcast, according to postings at BroadbandReports.com.


Why would someone ever do such a thing?

Comcast's Poor Customer Service Is The Media's Fault

Fresh off their lowest score ever in the American Consumer Satisfaction Index for customer satisfaction, Comcast comes in second place (only behind the perpetually imploding AOL) in MSN Money's customer service hall of shame. Sprint, Qwest, Time Warner Cable and Cox also make appearances on the website's list of the ten worst companies in terms of customer satisfaction. The lagging economy has seen a spike in poor service as companies "start to cut the wrong things," according to one analyst.

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